Wipro Off Campus Drive 2023 | System Engineer | Engineering

Wipro Off Campus Drive 2023 | Entry Level | System Engineer | BE/ B.Tech – CSE/ IT/ ECE | 2020 – 2022 Batch | Chennai

Wipro Off Campus Drive 2023:-

Company Name: Wipro Ltd

Job Position: System Engineer

Experience: Entry Level

Qualification: BE/ B.Tech – CSE/ IT/ ECE

Job Location: Chennai

Job Description:

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

For More Details and Apply: Click Here

Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region. Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology-enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst.

Wipro is globally recognized for its innovative approach to delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital, and talent.

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